White Papers
Technical White Papers
ITIL
ITIL® is ITIL (PDF -
291Kb)
This White Paper explores the core philosophy of ITIL, to
demonstrate that it is a dynamic and structured framework which is meant to
have an effect on, and engage proactively with, the business, and why that is.
In particular tries to challenge some assumptions so that readers will discover
the answers for themselves; it is hoped they will move on from thinking purely
in versions and understand why they are no longer important.
Aligning
CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A
Management Briefing From ITGI and OGC (PDF - 884Kb)
To
achieve alignment of best practice to business requirements, formal processes
in support of good IT governance should be used. The intention of this
management briefing is to explain to business users and senior management the
value of IT best practices and how harmonisation, implementation and
integration of best practices may be made easier.
Cross-Reference
ITIL® V3 and MOF 4.0 (PDF - 891Kb)
The paper
presents a short background analysis on the context of IT Service Management, a
short summary of the latest versions of ITIL and MOF, and a detailed analysis
of the similarities and differences between both frameworks.
Executive
Briefing: The Benefits of ITIL® (PDF - 838Kb)
This
technical white paper explains how Information Technology (IT) services provide
business value, and why good IT service management is essential in order to
unlock this value. It is for senior executives, managers and decision makers
whose businesses make use of IT.
» This White Paper is also
available to download in
Chinese
(PDF - 391Kb),
Dutch
(PDF - 229Kb) and
French
(PDF - 257Kb)
Integrating
Six Sigma and ITIL® for Continual Service Improvement (PDF -
1.11Mb)
Jack Probst and Gary Case of Pink Elephant review some
basic ITIL principles, discuss how those principles apply to Six Sigma, and how
Six Sigma can practically be applied to Continual Service Improvement efforts.
They also offer some practical tips for applying Six Sigma to improve ITIL
processes and services in general.
ITIL and
Corporate Risk Alignment Guide: An Introduction To Corporate Risk and ITIL, and
How ITIL Supports and is Assisted by Management of Risk (M_o_R®)
(PDF - 393Kb)
The main body of this white paper, by Michael Faber
and Rubina Faber, considers what ITIL and corporate risk are, and why they are
important to business. It aligns the objectives of ITIL with those of the
management of corporate risk – highlighting why risk should be taken into
consideration and what benefits can be realized and capitalized by aligning
ITIL and M_o_R at each stage of the service lifecycle.
ITIL
V3 and Information Security (PDF - 544Kb)
This paper,
by Jim Clinch, discusses the role and importance to the business of effective
Information Security Management (ISM), how it is supported by a extensive
family of global standards, and the way these harmonise with
ITIL.
ITIL®
V3 and ISO/IEC 20000 (PDF - 158Kb)
This white paper, by
Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and
ISO/IEC 20000, from the perspective of each clause in the standard where the
core five ITIL books either do not cover it or cover it differently. It does
not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was
ITIL V2.
ITIL
V3 and ASL: Sound Guidance for Application Management and Application
Development (PDF - 4,904Kb)
This white paper, by Sharon
Taylor, Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL
define and address the Applications domain and provide the reader with an
insight into how the frameworks can best be applied.
TOGAF™
9 and ITIL® V3 – Two Frameworks (PDF -
648Kb)
This white paper describes the development of TOGAF (The
Open Group Architecture Framework) and ITIL® as a background to discussions
about the potential overlap in the processes they both describe. It does not
describe the models themselves. In the further information section of this
white paper there are references for readers who would like further details
about these frameworks.
White Papers
ITIL
ITIL
in a Recession (PDF - 1.48Mb)
In this white paper
Shirley Lacy, an IT Service Management industry recognised leader and co-author
of ITIL V3 Service Transition, addresses issues and concerns by answering some
key questions regarding using ITIL in a recession.
ITIL®:
The Basics (PDF - 1.45Mb)
This white paper explains
exactly what ITIL is and why an organisation would want to engage with it. An
outline of the benefits involved in using ITIL is also
included.
» This White Paper is also available to download
in
Chinese
(PDF - 1.9Mb),
Dutch
(PDF - 1.8Mb) and
French
(PDF - 1.8Mb).
Everything
you wanted to know about ITIL in less than one thousand words! (PDF -
556Kb)
This white paper describes the evolution of ITIL noting
the key elements of ITIL Version 2 and how and why it evolved into ITIL Version
3: The Service Lifecycle.
PRINCE2
PRINCE2™
Addressing Project Failure (PDF - 136Kb)
This paper
outlines PRINCE2's project-based approach to project management and how it was
developed as a result of a number of major project failures within
government-sponsored IT projects. The paper discusses common causes of project
failure and how to address these issues. In setting the objective to maintain
high quality project management, PRINCE2 has been designed to remove the common
causes of project failure.
APMP
for PRINCE2™ Practitioners (PDF - 162Kb)
The main
purpose of this white paper is to explain why any individual who has the
PRINCE2 Practitioner qualification, or any organisation which employs PRINCE2
Practitioners, should consider the merits of the APMP qualification. The paper
also explains how any individual who has already studied for the APMP
qualification, or any organisation which has prepared its project management
staff for the APMP qualification, could also benefit from using the PRINCE2
method.
PRINCE2™
Business Benefits (PDF - 642Kb)
This white paper
discusses the business benefits that organisations can attain by adopting a
structured, controlled, repeatable and robust project management method. The
particular project management method ‘under the spotlight’ in this
white paper is PRINCE2®.
» This White Paper is also
available to download in
Chinese
(PDF - 2.1Mb),
Dutch
(PDF - 2Mb) and
French
(PDF - 2Mb)
Using
PRINCE2™ to Manage US Federal Government IT Projects (PDF -
384Kb)
This paper shows how the PRINCE2 project management method
supports US Federal government project managers as they deliver IT investments
while satisfying requirements of the Clinger-Cohen Act and Capital Planning and
Investment Control.
Integrating
Six Sigma and PRINCE2™ 2009 (PDF - 149Kb)
In this
paper, Mike Ward of Outperform discusses the key aspects of PRINCE2™ and
Six Sigma, and shows how the methods can be integrated to provide a very rich
framework which may be applied to certain types of project, to great
effect.
Agile
Project Management: Integrating DSDM into an existing PRINCE2
environment (PDF - 330Kb)
The purpose of this white
paper is to describe the benefits of running PRINCE2 and DSDM together and to
provide a general overview on how to achieve this.
PRINCE2®
in One Thousand Words (PDF - 272Kb)
In this White
Paper, lead author of PRINCE2 2009 and Director of Outperform UK Ltd Andy
Murray gives an overview of PRINCE2, discussing the benefits, principles,
themes and processes involved.
» This White Paper is also
available to download in
Chinese
(PDF - 454Kb),
Danish
(279Kb),
Dutch
(PDF - 1.8Mb) and
French
(PDF - 1.8Mb).
Managing Successful Programmes (MSP)
Everything
you wanted to know about Managing Successful Programmes (MSP) in less than one
thousand words! (PDF - 558Kb)
Rod Sowden, Lead Author
on MSP 2007 briefly outlines the history of MSP and provides an overview of the
three main concepts of the MSP framework.
MSP®:
The Basics (PDF - 69Kb)
This white paper explains
exactly what MSP is and why an organisation would want to engage with it. The
paper also includes an outline of the benefits involved in using MSP along with
an overview of the framework..
Management of Risk (M_o_R)
Applying
Management of Risk (M_o_R®) for Public Services (PDF -
163Kb)
The purpose of this white paper is to describe how the OGC
guide, Management of Risk: Guidance for Practitioners (M_o_R) can be applied
within organisations that are responsible for delivering public
services.
Corporate
Governance and Management of Risk (M_o_R®) (PDF -
130Kb)
This paper explains how Management of Risk (M_o_R) aligns
with corporate governance principles.
Everything
you wanted to know about Management of Risk: Guidance for Practitioners
(M_o_R®) in less than one thousand words (PDF -
1.80Mb)
Written by Graham Williams, Principal Consultant at GSW
Consultancy, this white paper details the four core concepts, the principles,
and the Management of Risk approach and process.
Refreshing
Management of Risk: Guidance for Practitioners (PDF -
384Kb)
Written by Graham Williams of GSW Consultancy, M_o_R®
author and Chief Examiner, the purpose of this white paper is to explain why
the decision was made to refresh M_o_R and to describe the main changes and
improvements that have been made to the guide.
Portfolio, Programme and Project Offices (P3O)
Business
Benefits of P3O Implementation (PDF - 267Kb)
This
white paper looks at today's business challenge and how P3O can help in today's
climate of cost cutting and efficiency targets with delivering the change
portfolio more effectively.
