itSMF International

Overview of itSMF International

itSMF (the IT Service Management Forum) is a global, independent, internationally recognized not-for-profit organization dedicated to IT Service Management. The itSMF organization is wholly owned and principally run by its members. It consists of a controlling and coordinating body, itSMF International and a rapidly growing number of international chapters - each with a large amount of autonomy but all adhering to a common code of conduct.

itSMF was started in the UK in 1991 and the founding chapter has made a huge contribution over the years in establishing it as an international organization, as well as supporting the development of ITIL and associated qualifications and certification schemes.

The itSMF community currently comprises 52 chapters, a number which is expected to increase throughout 2011. Each of these chapters are self managed, but receive a varying amount of guidance and support from the international body. Whilst there are variations in products and services across chapters, the core principle remains the drive towards a common end goal - excellence in ITSM.

Key Publications

Las Trampas de la Integración
Designed for IT managers and professionals, 'Las Trampas de la Integración' not only discusses the problems that exist in the relationships between the IT service provider and its customers but provides solutions and guidance to overcome, improve communication and achieve cultural change. All content follows the ITIL® guidance.


IT That Matters - An Executive's Guide to Maximizing the strategic value from your IT Investment
This book distils and serves up the Eight Imperatives that leaders must imprint into their organizations' cultures and execute to make the ascent from the bottom of the maturity scale - initial, ad hoc, chaotic - to the pinnacle of maturity - integrated and optimized.


Balanced Diversity - A Portfolio Approach to Organisational Change
Successfully embedding change is one of the biggest challenges faced by organisations. 'Balanced Diversity - A Portfolio Approach to Organisational Change' explores what is meant by organisational culture, looks at the challenges faced by those trying to embed IT Service Management change, and proposes the adoption of a new and innovative framework which provides a portfolio approach.
Creating and Driving Service Excellence
For over 20 years IT Service Management (ITSM) has been considered globally accepted best practice. The industry experts of this century agree on its value. Why then do some ITSM implementations fail to succeed? Research has concluded that often, the reason for this is a lack of executive commitment.

Greening Service Management
Some industry commentators have stated that ITIL Version 3 missed an opportunity in not addressing one of today's biggest challenges - sustainability. 'Greening Service Management' addresses that challenge and shows how organisations can use service management to reduce the environmental impact of IT as well as reducing costs at the same time.

IT Tools for the Business when the Business is IT
Very little has been written on the practices that should be adopted when selecting and implementing software tools and most of it is from the perspective of the processes that these tools support. Although recommendations for specific products in the marketplace abound, there is little, specific guidance as to why specific IT service management tools should be chosen, how to perform their selection and implementation and what pitfalls should be avoided.

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